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PDA > Predefined JOB Profiles |
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Administrative |
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ASSISTANT:
Collaborator / Support / Follow Up |
PS: 0 – 50 – 100 – 50 / 50
• Is cooperative, collaborative, has time for others and knows how to listen.
• Is patient, kind, generous and pleasant.
• Will avoid conflict, especially face-to-face confrontation.
• Is a good team member and in general will adapt easily.
• Motivated by quality, he will take as much time as needed. He may apply routine to his work and prefers doing one thing at a time.
• Can perform tasks that require exact precision.
• Will be comfortable working in a team, offering support and service to others. |
TECHNICAL SPECIALIST:
Analysis / Control /
Procedures |
PS: 50 – 0 – 50 – 100 / 50
• Analytical and precise thinker who prefers following procedures.
• Although prudent and cautious in his actions to avoid mistakes, he is willing to accept risks or confront provided he is backed by clear rules.
• Performs careful quality control.
• Is a good assessor and adheres to rules and procedures.
• Usually collects a lot of consistent data and information to support his actions.
• Because he is analytical he will need to see supporting data or a logical plan before committing to a plan or proposal.
• Prefers working alone or in small groups. |
PROACTIVE:
Competitive / Proactive |
PS: 100 – 80 – 0 – 20 / 50
• Is motivated by situations and commitments that imply a challenge.
• He is enterprising. • Is a natural leader with an extroverted interest in people.
• Is motivated by exposure. • Has a sense of urgency and is capable of handling a variety of tasks or projects. Is a proponent of change and improvements. • Has the ability to gain the respect and trust of others. • Is an excellent people motivator, knows how to communicate and persuade to achieve goals. • Is very independent and prefers freedom to set and attain goals. |
ADMINISTRATIVE:
Assistance / Analysis / Operational |
PS: 0 – 0 – 100 – 100 / 50
• Is more comfortable and effective when working in structured and well-defined environments and situations.
• Is cautious in his approach to problems and decisions.
• Rarely confronts.
• Is patient and listens carefully to others, and is genuinely interested in their thoughts, opinions and information.
• Is comfortable working in small groups or alone.
• Will work to keep harmony in the group.
• Motivated by quality, he will take as much time as needed. He may apply routine to his work and prefers doing one thing at a time. • Prefers clear operating procedures, explicit rules and avoids sudden change. |
AGENT OF CHANGE:
Expeditious /
Sense of Urgency |
PS: 60 – 80 – 0 – 60 / 50
• His strength lies in the fact that he is a good change agent.
• Is always searching for ways to change and improve current systems and methods, in a quick and consistent manner, with a persuasive and charismatic style.
• Is dynamic and able to manage several situations or responsibilities at the same time.
• Is competitive and motivated by challenging projects.
• Could be bored in a job that offers little variety or when required to handle too many routine tasks.
• Quickly adapts to changing tasks and situations.
• Although he will take some risks, in general he prefers reviewing facts and decisions to ensure they are consistent.
• Has a strong interest in people and can be effective in interpersonal situations.
• Has charisma and the ability to persuade.
• His style is energetic, extroverted, enthusiastic and spontaneous. |
INVESTIGATOR / PLANNING:
Competitive / Analytical |
PS: 100 - 0 – 100 – 0 / 50
• Is motivated by difficult and challenging tasks requiring deep concentration and analysis and where he can handle things independently, applying his own problem-solving criteria.
• Prefers working alone or in small groups on planning, reflection, and problem-solving tasks. Is not motivated by exposure to large audiences.
• Is tireless and perseverant in pursuing the achievement of his goals.
• His listening ability and empathy with others give him a collaborative style.
• Motivated by quality, he will take as much time as needed. He may apply routine to his work and prefers doing one thing at a time. |
IMPLEMENTER:
Audit -Specialist /
Planning & Control |
PS: 100 – 0 – 0 – 100 / 50
• Is meticulous and precise, with innate energy for problem-solving.
• Is concerned with perfection and does not like failure or mistakes.
• Likes challenging tasks with a high degree of responsibility.
• Will base the solution of complex challenges and difficult deadlines on facts and logic, rather than his persuasion skills.
• Is capable of performing a great variety of tasks, especially those requiring precision and consistency.
• Has a sense of urgency.
• Is a good assessor and adheres to rules and procedures.
• Is better at handling physical resources than dealing with people.
• Prefers working alone or in small groups. |
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Leadership Styles |
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TECHNICAL LEADER:
Analysis / Control /
Procedures |
PS: 50 – 0 – 50 – 100 / 50
• Is a precise leader who guides his team effectively and follows procedures.
• Is a precise perfectionist who strives for error-free results in his team.
• Leads his team in a prudent and cautious manner, to minimize risks and ensure quality.
• Although he is prudent and cautious in his actions and tries to avoid mistakes, he will take certain risks or confront if backed by clear rules.
• Expects high quality standards and is usually efficient in controlling.
• Before making decisions will collect data and information to make sure the right decision is taken.
• Will need to see background data or a logical plan before committing to goals and objectives. |
PROACTIVE LEADER:
Persuasive / Dynamic / Enterprising |
PS: 100 – 80 – 0 – 20 / 50
• Is an inclusive leader with an extroverted interest in people.
• Accepts risks and challenges.
• Enjoys responsibility and the authority gained through his persuasion skills.
• Has the ability to gain the respect and trust of others.
• Applies pressure in a charismatic way in order to achieve goals.
• Uses his interpersonal skills and charisma to influence and persuade.
• Is willing to delegate.
• Is an excellent motivator of people, knows how to communicate and persuade.
• is very independent and prefers freedom to set and achieve goals. |
DYNAMIC LEADER:
Expeditious Leader /
Sense of Urgency |
PS: 100 – 50 – 0 – 50 / 50
• Is an expeditious leader with a desire to produce quick results.
• Enjoys variety in his work.
• Gets bored with routine and repetitive work.
• Responds positively to challenges and to new and competitive situations.
• Can be persuasive, although is generally direct and firm in his communication.
• Is willing to take risks and to take the initiative. |
COUNSELING LEADER:
Advisor / Coach /
Communicator |
PS: 0 – 100 – 100 – 0 / 50
• Is a leader who communicates, is open and accepts the opinions of others.
• Adopts a friendly and persuasive leadership style, and is kind and considerate in his role.
• Is people-oriented and enjoys working with and through others.
• Knows how to listen and has a lot of empathy with his team members.
• By being friendly and persuasive, he may have some difficulties to discipline and make unpopular decisions.
• Prefers a friendly and balanced environment, enjoys group activities and is generally liked.
• Prefers to apply his own criteria and to work free of structures, rules and procedures.
• He enjoys helping and offering support to his team members. |
NEGOTIATING LEADER:
Inclusive / Promoter /
Public Relations |
PS: 50 – 100 – 50 – 0 / 50
• A kind and sociable leader, who establishes an excellent relationship with his team members.
• Tries to cause a good impression. Is kind and understanding.
• Works with and through people to achieve progress in projects.
• Uses his sociable and extroverted nature to persuade and influence others.
• Might have difficulty to discipline because he is not strict and his approach is "non aggressive."
• Is extroverted, charismatic, relates well to people both in one-on-one situations as well as in groups.
• Will use his communication and persuasion skills to mediate between individuals.
• Is independent and prefers to form his own opinions. |
IMPLEMENTING LEADER:
Technical /
Planning & Control |
PS: 100 – 0 – 0 – 100 / 50
• Is a meticulous and precise leader, and has innate energy to resolve problems.
• Is concerned with perfection and does not like failures or mistakes.
• Enjoys challenges and applies facts and logic in the resolution of complex challenges and difficult deadlines.
• Has the ability to perform a variety of tasks, especially those requiring precision.
• Is better at handling physical resources than dealing with people.
• Is more effective with small groups since persuasion and extroversion are not his main strengths.
• Tries to achieve precise and perfect results within his team. |
ADMINISTRATIVE LEADER:
Follow Up / Control / Detail |
PS: 0 – 0 – 100 – 100 / 50
• Is a leader who works effectively in structured and well-defined environments and situations.
• Leads his team with a cautious approach to problems.
• Before making decisions he will compile data and information in order to reach the right decision.
• He will only confront when backed by clear and consistent rules.
• Is patient with his team members, listens to them carefully and is genuinely interested in their thoughts and opinions.
• Will work effectively in small teams, where he is known and he knows everyone well.
• He will try to maintain a "low profile" and balance in his work team.
• Leads his team based on clear operating procedures and explicit rules.
• Requires clear goals and objectives to lead his team objectively in one direction. |
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Sale Styles |
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NEGOTIATING SALESMAN: Communicator / Promoter /
Public Relations |
PS: 50 – 100 – 50 – 0 / 50
• Is a kind, sociable salesperson and causes a good impression on most customers because of his politeness and understanding.
• Works with and through people to achieve business results.
• Uses his social and extroverted nature to persuade and influence his customers.
• Could have difficulty closing sales because of his "non aggressive" focus.
• Is extroverted, charismatic, and has the ability to listen and empathize with the customer.
• His strengths are rather in his verbal skills, his self-confidence and his persuasion ability to achieve sales, than in his technical knowledge.
• Is independent and prefers "his way" of selling than following pre-established sales procedures. |
DYNAMIC SALESMAN:
Expeditious /
Sense of Urgency |
PS: 100 – 50 – 0 – 50 / 50
• Is expeditious and wants to close sales and produce results quickly.
• Requires a fast pace and variety in his day-to-day in order not to lose motivation.
• Needs to delegate technical & amp; administrative, routine and repetive work tasks.
• Has the ability to overcome prerogatives and negative situations.
• Is positively oriented to results that demand challenges
• Can adopt a persuasive style, although in general has a more direct and firm communication.
• Is prepared to accept certain risks and take initiative. |
PROACTIVE SALESMAN:
Competitive / Proactive |
PS: 100 – 80 – 0 – 20 / 50
• Is a competitive business person, adopting a results-oriented, direct and extroverted style.
• Has the ability to gain customers' respect and trust.
• Applies pressure in a charismatic way to close sales and achieve goals.
• Applies his interpersonal skills and charisma to gain attention and persuade.
• Will need to delegate the more analytical and administrative tasks of the sales process in order not to lose motivation.
• Knows how to communicate and has excellent skills to build a contact and acquaintance network.
• Is very independent and prefers freedom to set and achieve goals. |
TECHNICAL SALESMAN:
Analytical / Procedures |
PS: 50 – 0 – 50 – 100 / 50
• Is a precise sales person who prefers to follow procedure.
• Is a precise perfectionist and does not wish to make any mistakes in his work.
• Although prudent and cautious in his sales approach, and he tries to avoid errors, he is willing to take certain risks if he can rely on the support of clear rules.
• His sales strengths lie in his technical knowledge, the consistency of information and his ability to listen to the customer, rather than his charisma and persuasion skills.
• Is a great analyst and will go the root of the problem in order to resolve it.
• Prefers working in small groups and is not motivated by being exposed to an audience. |
IMPLEMENTING SALESMAN:
Specialist / Planning / Control |
PS: 100 – 0 – 0 – 100 / 50
• Is a meticulous and precise sales person, with a technical focus in his business role.
• Is detail-oriented in his role and his presentations to Customers and dislikes having failures or mistakes.
• Enjoys challenges and is fact and logic-based when generating complex business.
• His business skills are based more on his effectiveness and efficiency than his relationship skills
• He is more strongly oriented to the management of physical resources than dealing with people.
• Although he can relate well he is not naturally persuasive
• He focuses more on data and facts than on people.
• He can work well as a team member although he prefers to work alone |
CUSTOMER SERVICE
SALESMAN:
Counselor / Advisor |
PS: 0 – 100 – 100 – 0 / 50
• Is an engaging salesperson who listens and pays attention to the opinions of others.
• His business style is friendly, persuasive and he interacts in a kind and pleasant way.
• Is people-oriented and enjoys working with and through others.
• His ability to persuade and good listening skills give an air of counselor, collaborator, advisor.
• His tactful and cautious style may be a problem when closing the sale, if the environment is not friendly and balanced.
• Enjoys working with others in a spirit of collaboration.
• Pays close attention to the Customers' needs.
• Is patient and perseverant in his Customer service. |
ADVISOR SALESMAN:
Support / Follow Up |
PS: 0 – 50 – 100 – 50 / 50
• Is a cooperative and collaborative salesperson. Spends time with others and takes the time to listen.
• Is patient, kind and generous.
• His friendly and non-confrontational style might cause him some difficulty to close sales, if he does not have consistent background information.
• Prefers to work with people towards a common goal.
• Is inclined to the more routine type of sales which require some detail and precision. |
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PDA > List of Competencies |
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| Big Picture View of the Business |
The ability to identify business opportunities and the processes that add value to the business, with a genuine orientation to financial results. It implies having the skill to assess the impact that different options, policies and procedures can have on the business, and being able to identify key issues in complex situations. |
| Market-Oriented |
The ability to understand the dynamics of the market in which business is being conducted. It implies understanding competitive strengths in the market, including the strategies used by the competition to achieve competitive business positioning and offering added value to the customer. |
| Customer-Oriented |
The ability to understand and manage relationships with internal customers, promoting and maintaining a solid network of customers and/or associations. It implies the assurance that the organization/department will honor its business commitments, by providing high quality products and services. |
| Strategic Thinking |
The ability to identify relationships between situations that are not clearly connected to each other and to build strategies or models; to maintain a big picture view and identify key issues in complex situations. It includes the use of creative or conceptual reasoning. |
| Results-Oriented |
The concern to establish, accept and achieve challenging goals. It implies striving to improve/exceed one's own past performance standards as well as those of others; or else to achieve what nobody else has, and not giving up when faced with difficulties. |
| Operating Skills |
Implies the skill to turn strategy into specific objectives and plans of action, while ensuring the organization/department adheres to procedures and minimizing risk effectively. Clearly assigns responsibility and authority. |
| Innovation |
Implies creating something different or ground-breaking. Doing something new that improves one's own performance and/or that of others. |
| Initiative |
This is the inclination to act in a proactive manner; it implies pursuing new opportunities, and better ways to do things or solve problems. |
| Inclination for Quality of Products and Projects |
It is acting to ensure the highest quality standards around. It is reflected in the constant assessment of information reflecting how the work is being done. It implies insistence that roles and functions be impeccably coordinated. |
| Political Sensitivity |
The skill to understand, interpret and participate in the power relationships of the company or other organizations. Understands and manages relationships with internal customers to identify key people who might solve problems during a certain time or situation. Has the ability to communicate and to ensure that actions and procedures are understood internally. |
| Impact and Influence |
Implies the intent to persuade, convince or influence others in support of one's own plans. It implies the desire to produce a certain impact on people who might affect plans, to create a certain impression on them or ensure they do things as desired. |
| Developing Others |
Implies the genuine effort to support the development, involvement and training of others, backed by an appropriate analysis of their needs and with the organizational context in mind. It is not about routinely having people attend training classes or programs; rather a systematic effort to develop others according to those needs. |
| Leadership |
The capacity to lead work groups or teams toward the attainment of common objectives. Implies the ability to lead others. |
| People Management |
This implies the appropriate and effective use of authority conferred through a position to gain the commitment of others, in order to make them do what is needed to benefit the organization. It implies providing adequate direction in some cases and making people accountable for their performance within the organization, as well as confronting if necessary. |
| Interpersonal Sensitivity |
The capacity to interpret and understand the thoughts, behaviors, feelings and concerns of people (peers, direct reports or supervisors) expressed verbally and non-verbally. It implies having empathy and observation skills. |
| Team Work and Cooperation
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Implies working in cooperation with others, being part of a team, working together and having a genuine interest in others, as opposed to working individually or competitively. It is the desire to participate and make others participate in the shared vision. Someone with this competency will be able to assemble high-performance work teams and help others through trust, delegation, participation and coaching. |
| Flexibility |
The capacity to adapt and work effectively in different situations, with diverse groups and situations. The person who has this competency will be able to understand and value different positions or opposing points of view, will adapt their own focus as demanded by changing situations and will promote changes imposed by the organization or the responsibilities of the position. |
| Negotiation Skills |
The capacity to close difficult deals, establish long-term and mutually beneficial alliances and business partnerships. It implies identifying with the other side's interests, knowing how to communicate in a timely manner and identifying common areas to produce win-win agreements. It requires the capacity to control emotions in favor of negotiations. |
| Pursuit of Information |
The desire and curiosity to know more about issues, matters or people related with the function, recognizing and respecting confidentiality of some data which might be of interest. It implies going beyond making purely routine or normal work day questions. It equally implies searching in depth or pressing to obtain more precise information, in order to resolve variances by questioning and looking around for opportunities or information that may be useful in the future. |
| Self-Control |
The capacity to stay calm and in control when facing difficult situations, in order to achieve personal or organizational objectives. It implies the ability to handle constant stress with energy and motivation. |
| Self-Confidence |
The assurance/knowledge that one is capable of doing a good job, completing the assigned mission with the appropriate focus--for the role and the organization--in order to overcome problems. This includes tackling new and growing challenges with an attitude of confidence in one's own skills, decisions and points of view. |
| Communication |
The capacity to generate and share assertive, timely and two-way communications, adapting verbal and non verbal language for different audiences, in order to attain established objectives. |
| Problem-Solving |
The ability to identify and analyze relevant information, reach conclusions, assess the impact and make subsequent decisions based on the established alternatives. |
| Planning |
The ability to define objectives, establish the most appropriate actions and resources to assist in achieving them, with follow up and control of results, as well as the enforcement of appropriate corrective measures when needed. // The capacity to determine business goals and priorities, dictating action, deadlines and required resources. |
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